Webinar
Best Practices in Salesforce: Career Makers and Breakers
From Leadership Connect
Government agencies are putting people at the center of everything they do. In the year ahead, they are prioritizing customer experience improvements as a top commitment, even striving to brand and market their programs. Expectations are constantly evolving and every interaction with the public and intraday-governmental outreach can help build trust. The public sector has historically been slow to adopt new technologies like cloud-based CRM solutions, even if they’ve been established for some time. However, now the public sector is one of the fastest growing user-bases of CRM, with Salesforce in particular acting as a true technology platform.
In a modern era that’s more connected and faster-moving than ever, government organizations face three big challenges:
- Managing legacy, on-premises systems
- Meeting ever-rising citizen expectations
- Maintaining compliance with regulatory requirements that are constantly growing
Tune into this webinar as topic experts explore Salesforce for Government best practices including:
- Scoping: does Salesforce make sense for my problem?
- Implementation: where do I start?
- Culture: how do I make sure my team uses Salesforce?
- Scaling: where could I take Salesforce?
And, learn from experts about what you wished you knew before you committed
- Overcoming integration challenges
- DIY data
- Realistic timelines
Speakers to come.
Moderator
Alan B. Thomas Jr.
Chief Solutions Officer
Leadership Connect
Alan is the Chief Solutions Officer at Leadership Connect. He also serves as an Operating Advisor to Enlightenment Capital. Prior to these roles, he was appointed and served as the Commissioner of the US General Services Administration’s Federal Acquisition Service from June 2017 until November 2019. As Commissioner, Alan led 3,500 people responsible for delivering $65B in acquisition and technology solutions annually to enable efficiencies across the federal government. He also served as a founding member on two Congressionally mandated boards, the Technology Modernization Fund and the Federal Acquisition Security Council.
Alan started his federal career as a Presidential Management Fellow, serving on both the Army staff and in the Office of the Under Secretary of Defense for Acquisition, Technology & Logistics, where he earned the Secretary of Defense Award for Excellence and the Vice President’s Hammer Award for innovation in public service. Later in his career he returned to public service as a member of the Department of Defense’s Task Force for Business and Stability Operations in Iraq and on the staff of the Undersecretary of Defense for Intelligence.
In the private sector, Alan held several leadership roles including Chief Operating Officer at both IntelliBridge and Berico Technologies, Vice President with Data Networks Corporation, and as a business unit leader at Unison. Earlier in his career he held delivery and account management roles with Booz Allen Hamilton and FreeMarkets.
Alan holds a Master of Business Administration from Carnegie Mellon University’s Tepper School, a Master of Public Affairs from the University of Texas’s LBJ School, and a Bachelor of Arts from Grinnell College. He maintains an active security clearance.
Alan provides guest commentary to Federal Computer Week and the Federal News Network.
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