Government agencies are putting people at the center of everything they do. In the year ahead, they are prioritizing customer experience improvements as a top commitment, even striving to brand and market their programs. Expectations are constantly evolving and every interaction with the public and intraday-governmental outreach can help build trust. The public sector has historically been slow to adopt new technologies like cloud-based CRM solutions, even if they’ve been established for some time. However, now the public sector is one of the fastest growing user-bases of CRM, with Salesforce in particular acting as a true technology platform.
In a modern era that’s more connected and faster-moving than ever, government organizations face three big challenges:
- Managing legacy, on-premises systems
- Meeting ever-rising citizen expectations
- Maintaining compliance with regulatory requirements that are constantly growing
Tune into this webinar as topic experts explore Salesforce for Government best practices including:
- Scoping: does Salesforce make sense for my problem?
- Implementation: where do I start?
- Culture: how do I make sure my team uses Salesforce?
- Scaling: where could I take Salesforce?
And, learn from experts about what you wished you knew before you committed
- Overcoming integration challenges
- DIY data
- Realistic timelines
